Frequently Asked Questions

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience as convenient as possible. Our available payment options include:

  • Credit/Debit Cards: We accept major credit and debit cards including Visa, MasterCard, and American Express.
  • PayPal: For secure and easy transactions, you can use PayPal.
  • Digital Wallets: We accept payments through popular digital wallets such as Apple Pay and Google Pay.

Do you offer discounts or promotions?

Yes, we offer several ways to save on your purchases:

  • Newsletter Subscription Discount: Get a 15% discount by subscribing to our newsletter. The discount code will be sent to your email upon subscription.
  • Quantity Discounts: Enjoy special discounts based on the quantity of items you purchase:

Please note that these discounts cannot be combined with each other or with any other promotions.

If you have any questions about our discounts or promotions, please feel free to contact us at info@beauty-touch-essentials.com.

Where do you ship?

We ship to US and Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom. Please check our Shipping Policy for details on countries we serve.

When I receive my order?

Orders are processed within 1-3 business days. Delivery times vary by location: 4-10 days for domestic shipping, 4-15 days for international shipping. Learn More. You will receive a confirmation email with tracking details once your order is dispatched.

How can I track my order?

After your order is shipped, you’ll receive a tracking number via email. Use this number on our Track your Order page to monitor your package.

How can I cancel my order?

You can cancel your order within 24 hours of placing it by contacting our customer service info@beauty-touch-essentials.com. Please note that once the order is processed, it cannot be canceled.

How can I get a refund for my order?

If you’re unsatisfied with your purchase, you can request a refund within 30 days of receiving your order. Please refer to our Refund Policy for detailed instructions on returns and refunds.

How do I contact customer service?

You can contact our customer service team in the following ways:

  • Email: Send your inquiries to info@beauty-touch-essentials.com. We aim to respond to all emails as quickly as possible.
  • Live Chat: For immediate assistance, use our Live Chat feature available on our website.
  • Contact Us Page: Visit our Contact Us page on our website for additional contact options and support.

If you have any questions or need help, feel free to reach out through one of these methods.